FAQ

Once you have selected your room, enter all the required information, including the details of a credit card that must be enabled for online transactions.
In the “Customize Reservation” section, we recommend always indicating your expected arrival time and specifying your room setup preference (twin beds, double bed, etc.).

After completing your booking, you will receive a confirmation email at the address you provided.

• INDIVIDUAL BOOKING

Summary of Conditions
You can cancel free of charge up to 7 days before arrival.
If you cancel within 7 days before arrival, you will be charged the cost of 1 night.
In case of no-show, you will be charged the cost of 1 night.

Payment Summary
No charge at the time of booking: you will pay directly at the property on the day of arrival.
The credit card provided as a guarantee may be subject to a pre-authorization. Please make sure to use cards enabled for online transactions.

• GROUP ROOM BOOKING

• Free cancellation if received at least 60 days before the check-in date
• Cancellation with penalty and deposit charge if received less than 60 days before the check-in date
• A deposit by bank transfer equal to 1 night per room is required within 60 days before the check-in date

To verify the validity of the credit card, a pre-authorization equal to the total amount of the stay may be carried out. The actual payment for the stay will then be requested at check-in.

The Rome City Tax (€6.00 per person per night) is not included in the room rate and must be paid, by each guest who is not a resident of the Municipality of Rome, upon arrival at the property. You can check if you are eligible for an exemption from the city tax on the City of Rome’s official website or by calling 060606. Guests requesting an exemption must present documentation proving their right to the exemption.

The full amount of the stay (including the city tax) is required upon arrival.

Accepted payment methods:

• Credit card (Visa, American Express)
• Debit card
• Cash (only with banknotes of €100 or less)
• Bank transfer (instant transfer only if you wish to pay upon arrival)

To speed up the mandatory guest registration process, you can complete the web check-in (ID document registration) before your arrival. Simply follow the instructions that our system automatically sends to the booking email address a few days before the arrival date.

Web check-in is not mandatory; if you prefer, you can register directly at the reception desk on the day of arrival.

In any case, upon arrival, you will be required to present a valid ID document.

Arrival hours: you can arrive between 8:30 AM and 7:00 PM. For arrivals outside these hours, please contact the property. See also Late check-in.

Rooms are available from 3:00 PM on the day of arrival.

Check-out: by 10:00 AM. On the day of departure, luggage storage is available until 7:00 PM (NOT on December 31 and January 1).

It is possible to request a check-in after reception hours, but no later than 9:30 PM.

The request must be added in the notes during the booking process. You will then need to contact the property to receive instructions for the Self check-in procedure.

The reception is open daily from 8:30 AM to 7:00 PM for check-in, check-out, and to provide information and assistance to guests during their stay.

On December 31, January 1, Easter, Easter Monday, and/or on other specific holidays, the opening hours may vary.

Only on the day of check-in are guests required to arrive by 7:00 PM.

At check-in, guests will receive an electronic key (keycard) that opens both their room and all other access points to the property, which are locked at night. During the stay, each guest can access the property freely at any time.

All rooms are cleaned daily and are equipped with:

• Private bathroom with shower
• Flat-screen TV
• Free Wi-Fi
• Heating / Air Conditioning
• Hairdryer
• Bed and bath linens
• Wardrobe
• Desk with chair

NOT PROVIDED:

• Minibar
• Safe
• Telephone
• Kettle
• Iron and ironing board
• Bathroom amenities (shower gel, shower cap, shampoo, etc.)
• Room slippers

It is possible to request the addition of 1 crib in the room (see extra costs).

No extra beds can be added to any room beyond those already included in the room type.

As a rule, linen sets are replaced every 4 days.

Upon request, linen sets can be replaced daily at an extra cost of €8 per set, per change.

Upon request, 1 crib can be added to the room at an additional cost of €10 per night.

Parking (€15)

There are some uncovered parking spaces available on the property.

Parking spaces cannot be reserved and are available on a first-come, first-served basis.

Access is via Viale Vaticano 88, where we recommend stopping the car. To request the gate to be opened, you will need to walk to the reception at Viale Vaticano 87/a.

In any case, during the booking process, it is necessary to indicate in the notes that you wish to use the parking space.

The property has a Chapel where guests, if they wish, can attend Mass or Eucharistic Adoration with the sisters, or enjoy a moment of personal prayer.

Further information can be requested at the reception.

Pets are not allowed, not even very small ones.

In order to ensure a pleasant stay in our property, please read carefully the regulations and the established behavioral guidelines.

By confirming your booking, you are deemed to have tacitly accepted these rules.